Return Policy

Live plants

Because plants are living products, we cannot accept returns on healthy plants if you have simply changed your mind. We do stand behind the quality of every plant we send and will make it right if something arrives damaged or in poor condition.

Damaged or unhealthy on arrival

If your plant arrives damaged, wilted beyond normal shipping stress, or clearly unhealthy, please contact us within 48 hours of delivery. Include your order number and clear photos.

After reviewing your photos, we may offer a replacement, store credit, or partial refund depending on the situation.

• The plant and any affected leaves or stems
• The packaging as received
• The shipping label (if visible)

Wrong item received

If you receive the wrong plant or an incorrect quantity, contact us within 48 hours. We will arrange for the correct item to be sent or provide a full refund for the affected item.

Non-plant items

Planters, accessories, and other non-living items may be returned within 14 days if unused and in original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

How to request help

Contact us with your order number and photos. We aim to respond within 1–2 business days.